Privacy Policy

This policy applies to information collected when you use our website, contact us through forms, chat, phone, SMS, email, or during order processing and support interactions.

• Information You Provide Directly: Name, email address, phone number, billing/shipping address, vehicle details (year, make, model, VIN, engine/transmission type), payment information (processed via third-party payment processors), and any messages you send.
• Information Collected Automatically: IP address, browser type, device type, operating system, pages viewed, time spent, referring URLs, approximate location (city/region), cookies, and tracking data.
• Information From Third Parties: Payment processors (payment status, limited payment details), analytics providers, and advertising partners (if applicable).

We may use your personal information to:

• Process and fulfill orders, including payment, shipping, and delivery.
• Communicate about orders, shipping updates, warranty registrations, claims, and customer support.
• Verify information for warranty claims, disputes, or suspected fraud.
• Improve website performance, user experience, and internal operations.
• Maintain records for accounting, tax, and regulatory compliance.
• Detect and prevent fraudulent activities or security incidents.
• Send service-related emails; marketing emails are sent only with consent where required.

We use cookies and similar tracking technologies to enable website functionality, remember your preferences, analyze website usage, and support basic advertising.

You may disable cookies through your browser settings, but some features of the website may not function properly.

By opting into SMS communications, you agree to receive messages related to orders, shipping, customer support, billing, and, where applicable and with the required consent, promotional offers. Standard message and data rates may apply.

Types of messages may include:

• Order confirmations and shipping updates
• Customer support responses
• Billing notifications
• Promotional messages, only with the required consent

SMS Data Protection

All of the above categories exclude text messaging originator opt-in data and consent. This information will not be shared with any third parties, except as required to provide messaging services or comply with applicable law.

We may share personal information with:

• Service Providers: Shipping carriers, payment processors, IT/hosting providers, email service providers, and analytics tools that help us operate our business.
• Legal Authorities: We may disclose information when necessary to comply with applicable law, enforce our rights, or respond to lawful requests, court orders, subpoenas, or other legal processes.

We retain personal information for as long as reasonably necessary to fulfill orders, meet legal and tax obligations, resolve disputes, provide customer support, maintain business records, and comply with applicable legal requirements.

When information is no longer needed, we may securely delete or anonymize it where reasonably feasible.

We implement reasonable technical and organizational safeguards designed to protect personal information, including encryption, access controls, and system monitoring.

However, no method of transmission over the internet or electronic storage is completely secure. Therefore, we cannot guarantee the absolute security of your information.

Depending on your jurisdiction, you may have certain rights regarding your personal information, which may include:

• The right to access personal data we hold about you.
• The right to correct or update inaccurate or incomplete information.
• The right to request deletion of your personal data, subject to applicable legal retention requirements.
• The right to object to or restrict certain types of processing.
• The right to withdraw consent where processing is based on consent, such as certain marketing communications.

To exercise these rights, contact us at support@thriveautousa.com. We may take reasonable steps to verify your identity before responding to privacy-related requests.

You may also opt out of marketing emails by clicking the “unsubscribe” link included in those emails.

You can exercise your privacy-related rights or submit questions by:

• Emailing us at support@thriveautousa.com
• Submitting a request through our website's Contact Us page.

We may verify your identity before responding to your request in order to protect your personal information from unauthorized access.

Our services are not directed to children under 16, and we do not knowingly collect personal data from children under 16.

If you believe that a child has provided personal information to us, please contact us so that we can take appropriate steps to review and remove such information where required.

We may update this Privacy Policy from time to time. The “Last Updated” date at the top of this page indicates the latest version of this Privacy Policy.

Your continued use of the Website after any changes become effective may constitute acceptance of the updated Privacy Policy to the extent permitted by applicable law.

If you have any questions, concerns, or requests regarding this Privacy Policy or how we handle your personal information, please contact us: