Refund Policy

Refunds may be issued for:

• Approved standard returns of unused and uninstalled parts within 30 days.
• Incorrect parts shipped due to an error by Thrive Auto USA.
• Approved warranty claims, as outlined in our Limited Parts Warranty.

Refunds are not issued for:

• Installed or used parts.
• Labor, diagnostics, fluids, towing, or installation costs.
• Special-order or custom-sourced items.
• Electrical components once installed.
• Parts returned without prior authorization.
• Items damaged due to improper handling, installation, misuse, or negligence.
• Any item that does not meet the applicable return requirements.

All approved refunds are issued to the original payment method used at checkout.

We do not issue refunds through alternative payment methods unless otherwise required by applicable law.

The refund amount may be adjusted for:

• Applicable processing and restocking fees, including a 25% restocking fee where applicable.
• Non-refundable shipping charges.
• Missing or damaged packaging or components.
• Any other applicable charges disclosed at the time of purchase or permitted by applicable law.

Once a returned item is received, inspected, and approved, refunds are generally processed within 5–7 business days.

The time required for the refund to appear in your account may vary depending on your bank, credit card company, or other financial institution.

Refunds related to defective, damaged, or non-working parts are governed strictly by our Limited Parts Warranty.

Warranty approval is required before any warranty-related refund or replacement is considered.

Where a warranty claim is approved, Thrive Auto USA may provide a replacement part or refund the applicable purchase price or other amount permitted under the Limited Parts Warranty.

Before returning any part, you must contact Thrive Auto USA and obtain return authorization.

Unauthorized returns may be refused, delayed, or excluded from refund eligibility. Returned parts must meet all applicable return requirements and may be inspected before a refund is approved.

For refund-related questions or to request return authorization, please contact: