This Limited Parts Warranty (“Warranty”) is offered by Thrive Auto USA (“Thrive Auto USA”, “we”, “us”, “our”) to the original purchaser (“Customer”, “Purchaser”, “you”) of a used engine or transmission purchased from Thrive Auto USA.
By purchasing, installing, or using any part from Thrive Auto USA, you agree that this Warranty, along with our Refund Policy, Return & Cancellation Policy, Terms & Conditions, and Privacy Policy, forms part of your sales contract.
To process your warranty registration, please enter the same email address used during your purchase. You must register within 10 business days of delivery.
General Statement
Coverage Duration
We back our used engines and transmissions with a:
This Warranty is valid only if all installation, registration, maintenance, and other requirements described in this Warranty are met.
Engine Scope
This section applies to eligible gasoline and diesel engines sold by Thrive Auto USA.
Coverage lasts until whichever occurs first:
The Warranty covers internal lubricated engine components only, including:
Cylinder block and cylinder heads are covered only if damaged by a covered internal lubricated component listed above.
Seals and gaskets are covered only when replaced as part of a repair to a covered internal component. Leaking seals and gaskets by themselves are not considered a covered failure under this Warranty.
External accessories, including alternators, starters, fuel systems, sensors, manifolds, and similar components, are not covered. See Section 9 (Exclusions).
Transmission Scope
This section applies to eligible automatic and manual transmissions sold by Thrive Auto USA.
Coverage lasts until whichever occurs first:
The Warranty covers internal transmission components only, including:
Seals and gaskets are not covered except when they must be replaced as part of a repair for a covered internal failure.
External switches, sensors, wiring, computer modules, mounts, and add-on accessories are not covered.
Important Disclaimers
Installation Prerequisites
To activate and maintain this Warranty, you must meet all requirements below.
The engine or transmission must be installed and the Warranty activated within 10 business days of delivery.
Installation must be performed by an ASE-certified mechanic at a licensed automotive repair facility. DIY installations, installations by unlicensed shops, or installations performed by non-ASE mechanics void the Warranty.
Within 10 business days of delivery, email support@thriveautousa.com with:
Failure to register and provide this information within 10 business days will void all Warranty coverage.
For engines, the installing mechanic must:
For transmissions, the installing mechanic must:
Ongoing Care
To keep this Warranty valid, you must:
Handwritten notes or self-kept logs are not acceptable. Failure to provide valid service records when submitting a claim may void the Warranty.
Void Conditions
This Warranty is void if any of the following occur:
Exclusions
This Warranty does not cover, including but not limited to:
The following components are not covered:
Claims Process
If you suspect a Warranty-covered failure, follow these steps:
Thrive Auto USA will review the claim and, at our sole discretion, may provide a replacement engine or transmission of like kind and quality, or refund the purchase price or wholesale replacement value of the covered part.
If a replacement is approved, the defective unit must be returned complete and assembled, in the same configuration as delivered. Unless Thrive Auto USA states otherwise in writing, the customer is responsible for return shipping costs.
Legal Limits
Thrive Auto USA’s liability under this Warranty is strictly limited to:
We do not assume any liability for labor or installation/removal costs, loss of vehicle use, loss of income or profits, rental vehicles, towing, or storage fees, damage to other parts, systems, or property, or incidental, consequential, or indirect damages.
Jurisdiction
This Warranty and any dispute arising from it are governed by the laws of the State of California.
Any litigation or claim relating to this Warranty or any product sold by Thrive Auto USA must be filed and resolved exclusively in the appropriate state or federal court located in Saline County, California.
By purchasing from Thrive Auto USA, you consent to the exclusive jurisdiction and venue of these courts.
Agreement
By purchasing and/or installing a part from Thrive Auto USA, you:
Thrive Auto USA Warranty Department
Email: support@thriveautousa.com
Address: 19407 Arenal Way, Riverside, CA 92508, United States
Phone: +1 (424) 484-7483