Shipping Policy

• We currently ship within the contiguous United States (lower 48 states).
• For shipments outside this area, including Alaska, Hawaii, or special destinations, please contact us before placing an order to confirm availability and any additional charges.

2.1 Free Shipping to Commercial Addresses

Standard freight shipping to commercial addresses with a loading dock or forklift is free within the contiguous United States, unless otherwise stated.

“Commercial address” means a business location suitable for receiving freight deliveries during normal business hours with proper unloading equipment.

2.2 Residential & Liftgate Deliveries – $199

Deliveries to residential addresses or locations that require liftgate service incur an additional $199 fee per shipment.

This fee covers the extra carrier handling and equipment needed to safely unload the engine or transmission at a non-commercial location.

Because we specialize in used engines and transmissions, each order requires time to:

• Locate and confirm the correct part in the yard.
• Safely remove the part from the donor vehicle.
• Inspect the part for visible damage.
• Prepare, secure, and palletize the part for freight shipping.

Once your order has been processed, inspected, and palletized, it is handed over to a freight carrier.

• Typical transit time is 2–5 business days after dispatch, depending on your location, carrier routing, and scheduling.
• You will generally receive tracking or PRO information to follow your shipment’s progress.

Transit times are estimates only and are not guaranteed. We are not responsible for delays caused by freight carriers, weather, holidays, or circumstances beyond our reasonable control.

Combining processing and transit times:

This is an estimated window, not a guarantee. Some orders may arrive sooner, while others may take longer due to carrier or logistical factors.

Engines and transmissions ship via LTL (less-than-truckload) freight:

• The freight carrier may contact you to schedule a delivery window.
• For commercial deliveries, ensure someone is available during business hours to receive and sign for the shipment and that proper unloading equipment is available.
• For residential or liftgate deliveries, someone must be present to receive and sign for the shipment.

If a delivery is missed or redelivered, carriers may charge additional fees. These fees are the responsibility of the customer unless we explicitly agree otherwise in writing.

When your shipment arrives:

1. Inspect the pallet and packaging before signing the delivery receipt.
2. If you see any visible damage:
   • Note the damage clearly on the delivery receipt.
   • Take photos of the pallet, packaging, and part.
   • Contact us as soon as possible.

Once damage is reported with the required photos and delivery-receipt notation, Thrive Auto USA will coordinate and file the freight claim with the carrier on your behalf. You do not need to file a separate claim yourself.

After the claim is verified, you may choose either a replacement of the correct part or a full refund. If the damaged part needs to be returned, Thrive Auto USA will arrange and pay for the return shipment. You are not responsible for those return shipping costs.

Risk of loss passes to you when the shipment is delivered to the carrier, except where otherwise required by law. This means the shipment is your property in transit, not that you bear the cost of damage. Thrive Auto USA packages and insures every shipment and handles the carrier claim on your behalf as described in Section 7 above if it arrives damaged.

It is your responsibility to provide a correct and complete shipping address, ensure someone is available to receive the freight, and notify us promptly of any issues.

• Free shipping applies only to qualifying commercial deliveries as described above.
• The $199 residential/liftgate fee is applied where applicable and is non-refundable, except where required by law or where we expressly agree in writing, such as in confirmed wrong-part cases.
• Other shipping charges, if any, are handled in accordance with our Refund Policy and Return & Cancellation Policy.

If you have any questions about shipping classification, delivery times, or special handling needs, please contact us before ordering or before your order ships: