Return & Cancellation Policy

Before Shipment

Orders may be canceled prior to shipment. If the order has already entered sourcing, preparation, or logistics processing, a 25% restocking fee applies to cover incurred costs.

After Shipment

Orders cannot be canceled once shipped. Customers may request a return only if the product qualifies under the Return Policy outlined below.

Thrive Auto USA accepts returns of unused, uninstalled, and undamaged parts within 30 days from the date of delivery, provided all conditions below are met:

• The part has not been installed, test-fitted, modified, or altered.
• The part is returned in its original condition.
• Original packaging, pallet, straps, and shipping materials, if applicable, are intact.
• Proof of purchase is provided.
• Return authorization has been obtained from Thrive Auto USA before shipping the item back.

Approved standard returns are subject to a 25% processing and restocking fee, which is deducted from the refund amount. This fee covers inspection, handling, testing, repackaging, and administrative costs.

Approved refunds are issued to the original payment method used for the purchase. Refunds are generally processed within 5–7 business days after the returned item is received, inspected, and approved.

• Return shipping costs are the responsibility of the customer.
• Original outbound shipping charges are non-refundable.
• Freight returns must be coordinated with Thrive Auto USA prior to shipment.

Unauthorized or improperly shipped returns may be refused.

If Thrive Auto USA ships an incorrect part due to our error:

• You must notify us within 7 calendar days of delivery by contacting us using the information in Section 9 below, including your order number and a description of the issue.
• The part must remain unused and uninstalled.
• Once verified, Thrive Auto USA will arrange and pay for pickup of the incorrect part. You are not responsible for return shipping costs or for coordinating freight yourself.
• You may choose either a replacement of the correct part or a full refund.
• No restocking fee applies to returns caused by our error.

Returns related to VIN mismatch or compatibility issues are accepted only when fitment was verified and approved in writing by Thrive Auto USA prior to shipment.

If fitment was not approved by us, the return will be treated as a standard return and subject to applicable fees.

This policy covers standard, non-defective returns and pre-shipment cancellations only. Two other scenarios are handled separately:

• If your part arrives damaged in transit, see our Shipping Policy for the inspection and reporting steps required within 48 hours.
• If your part fails and you believe it is covered under warranty, see our Limited Parts Warranty for the applicable claim procedure. Warranty claims are not processed under this Return & Cancellation Policy.

The following items are not eligible for return:

• Installed or used parts
• Parts damaged during installation or removal
• Special-order or custom-sourced parts
• Electrical components once installed
• Items returned without authorization
• Items returned outside the 30-day return window

To initiate a return or cancellation request, contact us at:

Please include your order number and reason for the request. Returns sent without authorization will not be accepted.